Privacy Policy
This Privacy Policy outlines how Amethyst IT Solutions LTD (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“you” or “your”) in accordance with the Data Protection Act 2018 and the UK’s General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Including your name, address, email address, and phone number.
- Payment Information: When you make a purchase, our payment processor, Stripe, will collect and process your payment information directly. We do not store or have access to your full payment details, such as credit/debit card numbers.
- Device Information: Information about the device you use, including its make, model, serial number, and any diagnostic information.
- Repair History: Details about the repairs and services provided to your devices.
- Purchase History: Information about the products or services you have purchased from us.
- Communication Information: Records of our communication with you, including emails, chat logs, and phone call recordings.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Providing Services: To provide repair services for your devices and fulfill orders for products.
- Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
- Billing and Payment: To process payments, issue invoices, and manage billing accounts.
- Marketing: To send you promotional materials, offers, and updates about our products and services. You may opt-out of marketing communications at any time.
- Improving Services: To analyze trends, monitor the performance of our services, and improve our offerings.
- Legal Compliance: To comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage third-party service providers to assist us in providing services to you, such as shipping companies, payment processors, and IT support providers.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We are committed to protecting your personal information and have implemented appropriate technical and organisational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have certain rights regarding your personal information under the Data Protection Act 2018 and the GDPR, including the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of any inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to certain exceptions.
- Restriction: Request restriction of processing of your personal information under certain circumstances.
- Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Object: Object to processing of your personal information in certain situations, including direct marketing.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us via email at [email protected].
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last Updated: 27th March, 2024
This Privacy Policy outlines how Amethyst IT Solutions LTD (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“you” or “your”) in accordance with the Data Protection Act 2018 and the UK’s General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Including your name, address, email address, and phone number.
- Payment Information: When you make a purchase, our payment processor, Stripe, will collect and process your payment information directly. We do not store or have access to your full payment details, such as credit/debit card numbers.
- Device Information: Information about the device you use, including its make, model, serial number, and any diagnostic information.
- Repair History: Details about the repairs and services provided to your devices.
- Purchase History: Information about the products or services you have purchased from us.
- Communication Information: Records of our communication with you, including emails, chat logs, and phone call recordings.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Providing Services: To provide repair services for your devices and fulfill orders for products.
- Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
- Billing and Payment: To process payments, issue invoices, and manage billing accounts.
- Marketing: To send you promotional materials, offers, and updates about our products and services. You may opt-out of marketing communications at any time.
- Improving Services: To analyze trends, monitor the performance of our services, and improve our offerings.
- Legal Compliance: To comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage third-party service providers to assist us in providing services to you, such as shipping companies, payment processors, and IT support providers.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We are committed to protecting your personal information and have implemented appropriate technical and organisational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have certain rights regarding your personal information under the Data Protection Act 2018 and the GDPR, including the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of any inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to certain exceptions.
- Restriction: Request restriction of processing of your personal information under certain circumstances.
- Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Object: Object to processing of your personal information in certain situations, including direct marketing.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us via email at [email protected].
By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Last Updated: 27th March, 2024