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Privacy Policy

Last updated: 9 December 2025
 
Amethyst IT Solutions LTD (“we”, “us” or “our”) is committed to protecting the privacy of all individuals who interact with our website, services, or products. This Privacy Policy explains how we collect, use, store, and disclose your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing our website, using our services, or purchasing products, you consent to the practices described in this Privacy Policy.
 

1. Data Controller

Amethyst IT Solutions LTD is the data controller responsible for your personal information.
 
Our registered office is:
Amethyst IT Solutions LTD
Unit 28a, James Carter Road
Mildenhall, Bury St. Edmunds
Suffolk, IP28 7DE
You can contact our Data Protection Officer or privacy team via the contact details at the bottom of this page.
 

2. Personal Data We Collect

We collect and process the following categories of personal data:
  • Identity and Contact Information: Name, email address, postal address, and telephone number.
  • Payment Information: Payment card details or PayPal account information processed via Stripe. We do not store full card details; all payment processing is handled securely by Stripe.
  • Service Information: Records of subscription services, repair requests, quotes, authorisations, and communications relating to products or services purchased.
  • Device Information: For repair services, details of the device, model, serial numbers, and any information necessary to provide an accurate quote or perform repairs.
  • Refurbished Product Purchase Data: Purchase history, delivery address, and any other information provided in connection with buying refurbished devices, whether via our website or online marketplaces such as eBay.
 

3. How We Use Personal Data

We use personal data for the following purposes:
  • To provide services and products, including processing subscription payments, delivering digital content, performing device repairs, and fulfilling refurbished device sales.
  • To communicate with you, including responding to inquiries, providing updates, sending service notifications, and managing customer support.
  • To manage billing and payments, including authorising transactions, invoicing, and accounting.
  • To comply with legal obligations, maintaining records in accordance with statutory obligations, and exercising or defending legal rights.
  • For security and fraud prevention, protecting against unauthorised access, cyber threats, or fraudulent transactions.
  • For business management and improvement, analysing usage, monitoring performance, and improving services.
  • We only process personal data on a lawful basis, such as to fulfil a contract, comply with a legal obligation, pursue legitimate business interests, or where we have obtained your consent.
 

4. Daisuke Discord Bot Message Logging

To comply with the Discord Developer Terms of Service, this Privacy Policy includes a description of the logging functionality of the Daisuke Discord bot. The bot is installed in Discord servers with the permission of the server administrators and processes certain message data for moderation and operational purposes.
 
When a user edits or deletes a message in a server where the bot is active and configured to do so by server administrators:
  • Message Edits: The bot will log both the original message content (where available) and the updated content, together with message identifiers and user identifiers as provided by Discord.
  • Message Deletions: The bot may log the content of messages prior to deletion, along with message identifiers and user identifiers.
These logs are posted to a designated logging channel within the Discord server, as configured by the server administrators. Amethyst IT Solutions LTD does not retain or manage these logs; the responsibility for reviewing, managing, or deleting log messages rests with the server moderation team.
 
The bot does not log private messages (DMs), and the logged message content is used solely to assist server moderation and maintain operational integrity. Logged content is not used for profiling, marketing, or automated decision-making and is not shared with third parties except where required by law or to comply with platform enforcement obligations.
 
Users should note that the processing of messages by the bot is governed by this Privacy Policy in conjunction with Discord’s privacy practices as the platform provider.
 

5. Embedded content from other websites

Articles, posts, or other content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
 
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
 

6. Lawful Basis for Processing

Our lawful bases for processing personal data include:
  • Performance of a contract with you, such as delivering subscriptions, repairs, or refurbished products.
  • Compliance with a legal obligation, including accounting or record-keeping requirements.
  • Legitimate interests, provided these are not overridden by your rights and freedoms, including website analytics and fraud prevention.
  • Explicit consent where required, for example for marketing communications.
 

7. Sharing Personal Data

We may share personal data with:
  • Service Providers: Stripe for payment processing, postal or courier services for device delivery, and other third parties strictly to fulfil contractual obligations.
  • Legal and Regulatory Authorities: Where required to comply with a legal obligation or to enforce our rights.
  • Marketplaces: For refurbished devices sold via platforms such as eBay, your personal data will be shared only to the extent necessary to complete the transaction.
We do not sell or trade personal data for marketing purposes.
 

8. Data Retention

We retain personal data only as long as necessary to fulfil contractual obligations, comply with statutory obligations, or establish, exercise, or defend legal claims. Once data is no longer required, it will be securely deleted or anonymised.
 
Logs posted by the Daisuke Discord bot in server channels are not retained by us; management and deletion of these messages are the responsibility of the server moderation team.
 

9. Your Rights

Under UK GDPR, you have the right to:
  • Right to be informed: Individuals have the right to be informed about the collection and use of their personal data.
  • Right of access: Individuals have the right to access and receive a copy of their personal data, and other supplementary information.
  • Right to rectification: Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
  • Right to erasure: Individuals have the right to have personal data erased.
  • Right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data.
  • Right to data portability: Individuals have the right to obtain and reuse their personal data for their own purposes across different services.
  • Right to object: Individuals have the right to object to the processing of their personal data in certain circumstances.
  • Rights related to automated decision making, including profiling: The UK GDPR has provisions on automated individual decision-making and profiling.
To exercise any rights, please contact us via the contact details at the bottom of this page. Requests will be responded to promptly and in accordance with the law.
 
For more information, please reference the Information Commissioner’s Office’s (ICO) website and their guide to individual rights: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/.
 

10. Marketing Communications

We do not send unsolicited marketing communications. In the future, where marketing communications are sent, explicit consent will be obtained, and the right to withdraw consent at any time will be provided.
 

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. While reasonable steps are taken to secure data, no system can guarantee absolute security.
 

12. International Transfers

Personal data is generally stored and processed within the United Kingdom. We will only transfer data outside the UK where adequate safeguards are in place, in compliance with UK GDPR.
 

13. Cookies and Website Analytics

We may collect technical information such as IP addresses, browser type, and operating system via cookies or website analytics for monitoring performance and improving user experience. Cookies do not identify individual users unless voluntarily provided. Browser settings may be used to manage or disable cookies.
 

14. Children’s Privacy

Digital subscriptions and repair services are restricted to individuals aged 18 or over, or those with prior parental/guardian consent. We do not knowingly collect personal data from children under 18 without consent.
 

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. The most recent version will always be posted on our website, and continued use of services constitutes acceptance of any updates.
 

16. Complaints and Regulatory Oversight

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe your personal data has been mishandled.
 

17. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact us via the below means:
 

Registered Office Address:

Amethyst IT Solutions LTD
Unit 28a, James Carter Road
Mildenhall, Bury St. Edmunds
Suffolk, IP28 7DE